Smart Case Management Software

Our smart case management solutions are have been designed for a number of sectors including Healthcare, Legal, Law Enforcement & Investigation, Charities & Non-Profit Organisations (NPO’s), Local & Central Government, Financial Services and Human Resources (HR).

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Cloud based case management software

CleverOwl case management system has a key advanced of conventional on-premises systems it is provided as Software as a Service (SaaS) with the option on on-premises installation is required.   Using just an internet browser running on a PC, Mac, Smart phone or tablet you can have full access to all of cases at any time of the day anywhere in the world.

Another benefit of our cloud case management software is that you don’t have to waste money on any special equipment or servers, so there is no more hassle with maintaining more IT equipment and keeping it all up to day.  All you need is an computer and an internet connection and your good to go!

Ease to use

Case Management Software that claims to be easy to use is nothing new.  Contact us today and see for yourself just how intuitively designed our system is and you’ll be able to see that you’ll be up and running in no time with a minimum training.  Starting up make super simple too, you can import data from Excel and you’ll be up and running in no time.

Free upgrades

We offer a managed service so we handle all of the upgrades at our end, along with all other aspects of the IT.  It all happens automatically, backups are created set intervals throughout the day and the system is upgraded on a regular basis so that you can stay focused on your organisation not on your IT systems.

Super security

All of your customer database transactions are stored safely and securely in two UK based data centres.  We apply the latest security measures including cryptography, firewalls, IDS (Intrusion Detection Systems) or IPS (Intrusion Prevention Systems) and anti-virus technology.

Integrated case management

No man is an island and so it is with case management software.  We believe that for a system to be truly effective it must talk to other systems creating an end-to-end adaptable business process.  That’s why we designed CleverOwl Case Management Software to use the latest technology and provide a multitude of different way to talk to other systems including web links, JavaScript, Asp.net, custom tables, buttons and fields, XML/SOAP Web Services and APIs

Communication hub

We’re making the process of talking to your customer a whole lot easier.  By monitoring communications including Emails, Faxes, SMS and telephone calls our case management solution is able to allocate all case interactions to a single case file meaning that you have access to a full case history at your fingertips.  Not only that, but we can trigger actions depending on the communication received and send automatic templated replies in a variety of methods including SMS, Fax, Email and now full automated letter posting meaning don’t even have to leave your seat to visit the post office.

Real-time reporting and KPIs

When making intelligent, informed decisions about your organisation it is critical to understand what’s happening in real time.  CleverOwl’s software for case management provides fully interactive analytic capabilities.  Our beautifully animated charts can illustrate where your organisation is not meeting it’s KPIs and enables you to identify issues before they start to impact your organisation.  Discover and resolve bottlenecks, compare productivity, see historical trending and design custom reports to make the most of your investment.